Value-Based Billing

User experience agency Teehan+Lax published a post that explains why they’re moving from time-based to value-based billing for their agency.  For years I have been charging value-based, and it’s incredibly rare that I personally or my agency New Ezra bills by the hour.  I really like the way they explained their reasoning for the switch to value-based.

1. Clients are never as prepared as they say they will be.
2. Clients always change their mind.
3. People always underestimate the amount of time it will take to do something.

- unclutterer.com

Often understanding what causes the problem is enough to figure out how to prevent problems.

via The 99 Percent